Transition of Kepler/K2 User Support to the NASA Archives

User support and news updates have transitioned to the NASA Astrophysics archives that host Kepler and K2 data—the Mikulski Archive for Space Telescopes (MAST) and the NASA Exoplanet Science Institute (NExScI).

This page lists ways to get updates from each archive, where to find useful information, and how to contact them to receive help with Kepler and K2 data. All user support has been transitioned to the archives.

The Kepler/K2 team has been working closely with the NASA Astrophysics archives' staff over the lifetime of the mission. The archives' staff are intimately familiar with the mission's data and will continue to be an invaluable resource to the community.

Please see the Kepler Data Products Overview page for an exhaustive list of Kepler data products and documentation.

NExScI

News Sources

• Newsfeed: https://exoplanetarchive.ipac.caltech.edu/docs/exonews_archive.html
• Newsletter: https://lists.ipac.caltech.edu/mailman/listinfo/exoplanet-announce
• Twitter: @NExScI_IPAC
• Facebook: https://www.facebook.com/NExScI_IPAC

Resources

• Exoplanet Archive Kepler Mission page: https://exoplanetarchive.ipac.caltech.edu/docs/KeplerMission.html
• Exoplanet Archive K2 Mission page: https://exoplanetarchive.ipac.caltech.edu/docs/K2Mission.html
• Exoplanet Archive Helpdesk: https://exoplanetarchive.ipac.caltech.edu/cgi-bin/Helpdesk/nph-genTicketForm
• General NExScI Helpdesk: http://nexsci.caltech.edu/cgi-bin/helpdesk/helpdesk.cgi
• ExoFOP Support: exofop-support (at) ipac (dot) caltech (dot) edu

MAST

News Sources

• Newsfeed: https://archive.stsci.edu/news
• MAST Accounts: Create a MyST Account to manage subscriptions
• Twitter: @MAST_News

Resources

• Helpdesk: https://stsci.service-now.com/mast
• Email: archive (at) stsci (dot) edu
• Kepler Homepage: https://archive.stsci.edu/missions-and-data/kepler
• K2 Homepage: https://archive.stsci.edu/missions-and-data/k2

Last updated: 10 May 2022